Support Center
Live channels
Reach the right pod fast
Supabase ops, AI modeling, or billing — route to the correct squad instantly.
~2h weekdays
Priority Support
Product questions, bug reports, billing adjustments
support@playscore.app
Live AMA
AI Lab Office Hours
Chat with analysts about modeling updates
Fridays • 3p EST
24/7
Incident Hotline
Critical alerting or downtime escalations
+1 (202) 555-0147
FAQ pulses
Most active topics
AI Insights
How are AI prediction confidence scores calculated?
AI Insights
How are AI prediction confidence scores calculated?
Confidence blends live momentum signals, historical matchup models, and user weighting. Each component is normalized and audited nightly.
Notifications
Can I pause match alerts overnight?
Notifications
Can I pause match alerts overnight?
Yes. Enable quiet hours in settings to suppress push + SMS alerts while still logging events in your activity feed.
Community
What moderation exists for community threads?
Community
What moderation exists for community threads?
AI plus human moderators score every thread. High-risk content is quarantined automatically and surfaced for manual review.
Billing
Where do I manage billing and plan upgrades?
Billing
Where do I manage billing and plan upgrades?
Payment controls live under Settings → General → Billing. For enterprise or group plans contact support@playscore.app.
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